34 ROSE gives 6 months legal guarantee on your purchases. If the purchase within the aforementioned period has a defect or there occurs a problem, please contact us stating your order number, the problem/defect and attach clear pictures of the article which demonstrate the defect/problem.
34 ROSE always takes your complaint seriously. Within 14 working days we will respond and come up with a suitable solution.
Most items 34 ROSE sells are delicate. We expect that all our articles will be treated with care and in the right way. We always refer to the ‘care’ page where we give more information how you can handle your jewelry best. Items that show defects/problems or are broken due incorrect handling are not covered within this guarantee. In addition, the guarantee does not apply to jewelry that is discolored and does not apply to jewelry with a plating.